# Support & FAQ

> Common questions about thermocouple wire selection, ordering, specifications and delivery. If your question is not listed, contact our engineering team directly.


> Ordering thermocouple wire: five decisions and the numbers we actually quote.

These are the questions our sales and engineering teams are asked most often, with the answers we actually give. For anything not covered here — an unusual atmosphere, a specific alloy formulation, or a certification route your customer requires — contact the engineering team directly and you will have a written answer within one business day.

## At a glance

| Item | Standard value |
| --- | --- |
| Minimum order — bare wire | 5 kg per diameter per type |
| Minimum order — stranded wire | 10 kg |
| Free sample | 10–50 m for qualified OEMs and volume buyers |
| Lead time — stock diameters | 3–5 business days |
| Lead time — custom alloy | 4–6 weeks |
| Certification | MTC to **IEC 60584-1** / **ASTM E230**, plus ISO 9001, RoHS, REACH |
| Payment terms | 30% deposit / 70% before shipment; net 30 for established accounts |

## How to place a first order

1. Send the specification — type, diameter, tolerance class and quantity.
2. We confirm price and lead time, and ship a sample spool if you need one.
3. Certification and packaging are agreed before the melt is scheduled.